Refund & Return Policy
At SSBECO Products, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: Returns are accepted within 30 days from the date of delivery. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- Non-returnable Items: Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Return Process: To initiate a return, please contact us at ssbecoproducts@gmail.com or call +91 99630 58426 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may be refused or subject to a restocking fee.
2. Refunds
- Refund Method: Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
3. Exchanges
- Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at ssbecoproducts@gmail.com or call +91 99630 58426.
4. Shipping Costs
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Restocking Fee: A restocking fee of up to 10% may apply to returns that are not due to our error.
5. Damaged or Defective Items
- Reporting Damages: If you receive a damaged or defective item, please contact us immediately at ssbecoproducts@gmail.com or call +91 99630 58426. We will arrange for a replacement or refund as appropriate.
6. Contact Information
For any questions or concerns regarding our Refund and Return Policy, please contact us:
- Email: ssbecoproducts@gmail.com
- Phone: +91 99630 58426